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RideAlly Guaranteed Cab Service Policy

RideAlly is proud to offers its customers - Guaranteed Airport Cab Service, a first in the Industry. We strive to provide our customers a hassle free airport pickup & drop, local hourly packages & outstation cab service, without the stress of last minute cab cancellation that can even jeopardizes your onward travel plans.

We offer you a commitment of fulfilling your booking & providing a Guaranteed Cab service, once your booking is confirmed by us. This is only possible because of our confidence on our services that we offer you a flight ticket amount refund* in the remote case a cab is a no-show, or arrives late after a confirmed booking resulting in a missed flight.

Coverage

  • Airport pick-up & drop
  • Outstation
  • Hourly Rental cab bookings

in Bangalore, Hyderabad, Pune, Mumbai & Chennai.

Exclusions - Point to point booking in any of the cities.

RideAlly guarantee will entitle the customer to claim a reimbursement as below:
  • Up to ₹ 25000/- towards flight fare on account of a missed flight.
  • Up to of ₹ 2000/- in case of outstation cab booking
  • Up to of 50% charges for any rental booking. Eg. 4, 8, 12 hour packages.
Below terms & conditions applicable:
  1. The above Guarantee is valid only on confirmed bookings with minimum 3 hours advance notice.
  2. Customer absolves RideAlly of any consequential losses for any reason, what so ever.
  3. The Guarantee stands null and void in case last minute booking changes are done by the customer at the time of reporting, or change in vehicle type, destination, or delays for reasons like incorrect reporting address, entry restriction, congested areas, overloaded boot space, beyond permissible number of passengers etc.
  4. RideAlly will do everything possible at its discretion to ensure that the customer does not miss the flight on account of delays under its control - ie. Vehicle allocation, cab reporting on time.
  5. RideAlly may allocate alternate vehicle(s) at its sole discretion to ensure the customer booking is honored.
  6. In case of airport drop booking, the customer is responsible to ensure that the reporting time/booking time of the cab gives sufficient travel time for the cab journey aligned with the reporting time as announced by the airlines from time to time. The customer has to adhere to the standard reporting guidelines issued by the airline and will be solely responsible for it.
  7. The standard airlines guidelines for reporting time at the check-in counters is 2 hrs for domestic and 3 hrs for international flight departure. Customer is responsible to check with the airlines for any changes in this.
  8. For approximate travel time, plan for 30min. drive for every 10Km based on city traffic conditions, season and festival traffic etc. Customer should plan to keep at-least 1 hour buffer in the travel time.
  9. Customer is responsible to change the cab booking/reporting time in case the airline reschedules the flight timing.
  10. For Outstation Cab bookings – For a delay of more than 30 min. from the reporting time or cancellation from its side, RideAlly will compensate the customer for the delay or cancellation to max of Rs. 2000/-. The compensation claim is conditional & will be as per the criteria set in the terms and conditions mentioned herein.
  11. For Rental booking (4,8,12 hr package etc.) - For a delay of more than 30 min. from the reporting time or cancellation from its side, RideAlly will compensate the customer for the delay or cancellation to the extent of 50% of the booking amount. The compensation claim is conditional & will be as per the criteria set in the terms and conditions mentioned herein.
  12. Any delays by the customer to board the cab or wrong booking time, wrong address given, deviation from the route, additional passenger pickup or break journey for any reason will render the Guarantee as null & void.
  13. In case of any act of God, flood, heavy rains, bandh, strike, festival or VIP movement road closure, or traffic jam or any such events beyond the control of RideAlly, the Guarantee will not be applicable.
  14. The customer has to immediately lodge a complaint if the cab does not report at the appointed time. The 24x7 helpdesk 080-46004600 has to be intimated immediately on occurrence of the incident to claim the RideAlly Guarantee.
  15. In the remote case of a missed flight on account of delays from RideAlly, the customer has to provide the proof of missed flight, flight ticket etc.
  16. RideAlly will investigate the event and the customer is expected to cooperate & share all details, information as needed & requested by RideAlly team.
  17. RideAlly will reimburse the guaranteed amount refund within 15 days of the cab booking date. The amount will be credited to customer wallet and will be visible on the RideAlly app.
  18. RideAlly Guarantee will be rendered as Null & Void in case the customer does not fulfill any one of the above responsibilities and deviates from the above terms & conditions.
  19. The decision of the RideAlly management on the Guarantee claim will be final and the customer will be provided the final outcome of the investigation on their registered email within 7 days of registering the claim with RideAlly customer care in written.

Thank you for providing an opportunity to serve!